Tuesday, August 9, 2011

Welcome and Thank you!


I have almost 20 years of experience helping businesses in the restaurant, hospitality and entertainment industry improve their guest experience!

Here are few things that we know that could help you.

1 – Customer satisfaction surveys and comment cards are a waste of time, energy and money!  I’ll share more about this going forward.

2 – You must measure what matters… a person’s willingness to risk their reputation.

3 – Customer feedback needs to be actionable.

I hope this gets you thinking a little.  Customer feedback is critical to long term success the challenge is asking the wrong questions could have you headed in the wrong direction.

If you'd like to know more please visit www.feedbackrevolutionqr.com

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