Customers happily take satisfaction survey!

I was just reading and found this...  I couldn't have said it better myself!

"It's nice to think that most of your customers will happily take your survey; after all, the information is to benefit them, right? Unfortunately, some customers don't have the time; others will earmark it for later and forget about it; others will start it and get called away.

10-15% is about the average response rate (surveys completed, out of surveys offered) that most companies get on customer-satisfaction surveys. There are a few things you can do to increase this, however."

This was from Keysurvey and they are spot on.

The higher your response the better the information.  The faster and easier it is to do the more people will do it.

Transforming the way customers share feedback and how organizations use it!

Customer Service

Henry For said, "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large. "

If you want success you must provide organizations more than they expect!

Transforming the want customers share feedback and how organizations use it.

Welcome and Thank you!

I have almost 20 years of experience helping businesses in the restaurant, hospitality and entertainment industry improve their guest experience!

Here are few things that we know that could help you.

1 – Customer satisfaction surveys and comment cards are a waste of time, energy and money!  I’ll share more about this going forward.

2 – You must measure what matters… a person’s willingness to risk their reputation.

3 – Customer feedback needs to be actionable.

I hope this gets you thinking a little.  Customer feedback is critical to long term success the challenge is asking the wrong questions could have you headed in the wrong direction.

If you'd like to know more please visit www.feedbackrevolutionqr.com