The only part I don't agree with is near the end they are seeing comment cards as these "paper" things that are handled. That is old school! It's time for organizations to use technology to gather and tabulate it all!
Great information and ideas!
Transforming the way customers share feedback and how organizations use it! This is a place to share and learn about customer feedback, customer service and how to improve your customers experience. We want to move people from Comment Cards to Feedback that is of value.
No comments:
Post a Comment