Wednesday, August 17, 2011

Hotel Comment Cards

I could not resist this one!

I really like the idea and the execution.  The challenge I have is I don't think that it's a very good tool for measuring customer satisfaction.

This is from Personality Hotels and this is what they use.  They give guests an opportunity to share their "personality".  They are great for the web site and maybe to post around the hotel but does it provide us actionable information?  Can I share this with the team so they can improve?

From a creative perspective and connection to the company name I really like it!

I think that it's fun and could be a good tool to use with a real customer satisfaction survey.

Transforming the way customers share feedback and organizations use it!

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