Customer Satisfaction Survey

What Customer Satisfaction Survey Was Use For This?

As I got on my second flight yesterday I snapped this picture.  This was on the side of our aircraft.  So Fortune magazine has Delta as on of the worlds most admired companies.

I had a hard time finding my seat I was laughing so hard.

All I could think of was what questions did they ask to reach this conclusion.

This can't have anything to do with customer satisfaction.

Fortune what were you thinking?  Really, Delta is one of the most admired companies in the world?

I can't even guess how they figured this.

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