I was just at "The Grove" stand/cafe in the Houston airport.
I didn't have a good experience. As a matter of fact it was very disappointing!
It was disappointing enough that I went online and emailed them to tell them. As soon as I hit send I received a reply saying that they appreciated my comment and would get back to me within 48 hours.
If you really want feedback making people go online and find you is a big mistake. You will only get the people that love you or are really upset.
Than to take more than 24 hours to reply. That is a sign that the company is not customer focused.
For customer feedback to have value it needs to be real time and actionable.
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Transforming the way customers share feedback and how organizations use it! This is a place to share and learn about customer feedback, customer service and how to improve your customers experience. We want to move people from Comment Cards to Feedback that is of value.
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