As we move forward with www.feedbackrevolutionQR.com I'm constantly reminded of the importance of customer satisfaction surveys and getting valid and actionable information.
The challenge is customer feedback is just the beginning. If you use a comment card or your provide customers a phone number to call and share their feedback is not as important as what you do with the information.
To us you need to get the feedback but the real value comes when the business adjusts to better meet or exceed it's customers needs.
It's a little like knowing you have high blood pressure and not making choices to reduce it. Yes, it's important to know but it's even more important to make the necessary changes!
Transforming the way customers share feedback and how organizations use it!
Transforming the way customers share feedback and how organizations use it! This is a place to share and learn about customer feedback, customer service and how to improve your customers experience. We want to move people from Comment Cards to Feedback that is of value.
No comments:
Post a Comment